Managed IT Services: Your Trusted IT Partner
At iTech Atlanta, we act as your complete IT department, delivering seamless technology management so you can focus on growing your business. From daily support to long-term strategy, our Managed Services provide a comprehensive solution tailored to your needs—all for a predictable monthly fee. With extensive experience across industries like manufacturing, retail, healthcare, logistics, accounting, and hospitality, we ensure your IT aligns with your goals, keeping your operations secure, efficient, and ready to scale.
What We Manage
We oversee every aspect of your IT infrastructure, including:
- Desktops, laptops, and servers (both physical hypervisors and virtual machines)
- Network infrastructure: switches, wireless access points, and firewalls
- Email systems (e.g., Office 365, Gmail) and collaboration tools
- User accounts, antivirus, and security management
- Internet connections, domain names, and DNS management
- Software subscription management
- Compatible hosted VoIP phone systems (we also assist your telecom provider with IT-related issues for on-premise systems)
Our Managed Services Process
When you partner with iTech Atlanta, we take a structured approach to ensure your IT environment is robust, secure, and future-ready:
- IT Infrastructure & Operations Survey
We assess your current systems, operations, and business objectives, delivering a tailored roadmap for a resilient, scalable, and secure IT environment.
- Documentation
We meticulously document your infrastructure, ensuring efficient management. Should you ever part ways with us, this documentation is yours to keep for full control.
- Computer Management
Every managed device (desktops, laptops, and select servers) is equipped with:
- Remote Monitoring & Management (RMM) for hardware monitoring, updates, and remote support
- Endpoint Detection & Response (EDR) for advanced antivirus and threat detection
- DNSFilter to block malicious web content (with optional restrictions for non-work sites)
- Anti-Phishing Testing & Training
We enroll all employees with managed email access in ongoing anti-phishing training, strengthening your defenses against one of the most common security threats.
- Backups
Using Cove Cloud Data Protection, we secure your critical file server data, with the ability to manage on-site backup systems for larger or specialized datasets.
- Support
- 8×5 End-User and Desktop Support (8 AM – 5 PM Eastern)
- 24/7 Infrastructure Support for continuous monitoring and critical issue response
- Reporting
Stay informed with regular updates on hardware age, warranty status, system health, threat detection, and anti-phishing results.
- Vendor Management
We coordinate with your technology vendors to ensure seamless service and support.
- Virtual CIO Services
Our strategic guidance optimizes your IT budget, balancing security and usability for long-term success.
Core Services Included
Our Managed Services cover the essentials to keep your business running smoothly:
- 8×5 End-User and Desktop Support during business hours
- 24/7 Infrastructure Monitoring and Support for critical issues
- Vendor Management for technology-related services
- Virtual CIO Services and technology roadmapping
- Regular Maintenance and Updates to keep systems current
Expanded Capabilities to Elevate Your Business
Beyond our core services, iTech Atlanta offers a range of advanced solutions to meet your evolving needs, seamlessly integrating with your managed IT environment:
- Datacenter Management: Optimize and maintain your datacenter operations for maximum efficiency.
- Virtualization: Leverage virtual environments to enhance flexibility and resource utilization.
- Software Development Management: Support and streamline your software projects with expert oversight.
- Robotic Process Automation (RPA): Automate repetitive tasks to boost productivity and reduce errors.
- Database Management: Ensure your databases are secure, optimized, and scalable.
- Application Management: Keep your business applications running at peak performance.
- Integrations & Business Automations: Connect systems and automate workflows to drive operational efficiency.
- Disaster Recovery & Business Continuity: Safeguard your operations with robust disaster recovery solutions and continuity processes tailored to your needs.
- Datacenter Relocations: Seamlessly manage the relocation of your datacenter infrastructure with minimal disruption.
- Brand Management & Website Design: Elevate your digital presence with professional brand management and custom website design.
- AI-Powered Business Solutions: Harness the potential of artificial intelligence to enhance decision-making, optimize processes, and uncover actionable insights through analytics and automation.
- And More: With over 30 years of experience, our team has tackled a wide array of challenges—likely more than we can list here. Whatever your IT needs, we have the expertise to deliver.
Why iTech Atlanta?
With iTech Atlanta, you’re not just getting IT support—you’re gaining a partner dedicated to your success. Our team brings over 30 years of experience, ensuring your technology not only runs smoothly but also empowers your growth. Whether you need foundational IT management or advanced solutions to take your business to the next level, we have the expertise to make it happen. Let us handle your IT, so you can focus on what you do best.
