We offer different tiers to fit any business. Choose the tier that best fits your objectives and business requirements!
Additional Information:
For more information or to discuss your specific needs, please contact us!
| Feature | Core | Core+ | Advanced |
|---|---|---|---|
24/7 Proactive System Monitoring Monitoring | |||
| Infrastructure uptime monitoring iKnow when critical systems (servers, Wi-Fi, switches, firewalls) go down—so issues get fixed before they impact revenue. | |||
| Internet connectivity monitoring iInstant alerts when your internet drops or degrades—reducing staff downtime and support escalations. | |||
| Application/custom alerts iMonitor the apps that run your business (ERP, POS, line-of-business) and alert the right person when they misbehave. | |||
Security Protection | |||
| Standard antivirus protection iBlocks known malware and viruses on endpoints to reduce infections and help meet cyber insurance basics. | |||
| Next-generation antivirus (EDR) iDetects and stops modern attacks (ransomware, file-less threats) and enables rapid containment to limit damage. | |||
| Email filtering management (third-party) iCuts spam and phishing before it reaches users—fewer risky clicks and less time wasted clearing inboxes. | |||
| Multi-factor authentication (MFA) VPN management iLocks down remote access with MFA policies and upkeep—reducing breach risk from stolen passwords. | |||
| Quarterly vulnerability scans & remediation iFind and fix exploitable weaknesses on networks and devices—improves compliance and audit readiness. | |||
| Phishing simulations & security awareness training iReduces human-error breaches by coaching employees to spot and report suspicious emails. | |||
| Penetration testing iEthical hacking to prove what attackers could do—and prioritize fixes that materially lower risk. | |||
| Security information & event management (SIEM) iCentralizes security logs to detect suspicious behavior sooner—shortening time to respond. | |||
Desktop and Node Management Endpoints | |||
| Operating system patch management iKeeps Windows/macOS up to date—closing security gaps and reducing support incidents. | |||
| Third-party application patch management iUpdates common apps (browsers, Java, PDF, etc.) automatically—minimizing exploit risk. | |||
| Scripting, automation & performance tuning iAutomates routine fixes and optimizes PCs—fewer slowdowns, less manual IT work. | |||
Advanced Web Protection & Content Filtering Web | |||
| Real-time threat intelligence blocking iBlocks access to known malicious sites—reducing ransomware and credential-steal attempts. | |||
| Web usage analytics iSee risky or non-productive browsing trends—inform policies and protect staff productivity. | |||
| Granular filtering & productivity controls iControl categories and time-wasters by user or group—keep teams focused and compliant. | |||
Cloud Backup & Disaster Recovery BC/DR | |||
| Daily server backups to secure cloud iYour data is backed up offsite every day—meet recovery objectives and compliance mandates. | |||
| 7-day retention, one-click restores & alerts iRecover lost files fast and know if backups fail—minimizes downtime and data loss. | |||
| Immutable (ransomware-protected) backups iBackups can’t be altered by attackers—ensures a clean restore point after ransomware. | |||
| Hourly backups (28-day retention) iTighter recovery points for critical systems—roll back to just an hour before an incident. | |||
| Long-term archive snapshots iKeep monthly snapshots for years—support legal, finance, and retention requirements. | |||
| Bare-metal / cloud restore & testing iRestore entire servers to new hardware or cloud and test recovery—proves you can recover when it matters. | |||
| Microsoft 365 backup (Exchange/SharePoint/OneDrive/Teams) iProtects cloud email and files from deletion, ransomware, or departing users—fast restores when needed. | |||
| Desktop workstation backups iSafeguards key user data on laptops/desktops—recover from device loss or damage quickly. | |||
Network & Identity Management Network | |||
| User & directory management (Active Directory / Azure AD) iFast onboarding/offboarding and access control—right people, right access, right away. | |||
| Single sign-on (SSO) management iOne login for many apps—better security, fewer passwords, happier users. | |||
| Domain registration & DNS management iKeep your web and email records accurate and secure—prevents outages and spoofing risks. | |||
| Switch / access point / firewall management iSecure, reliable networks—configuration, updates, and troubleshooting handled by experts. | |||
| Internet connection management iWe deal with the ISP and performance issues—less downtime, less finger-pointing. | |||
| Group Policy management iStandardizes security and settings across PCs—consistent, compliant, and easier to support. | |||
| New site startup, premise wiring, cloud/virtualization/storage iPlan and stand up new locations or platforms quickly—reduce go-live risk and delays. | |||
Management & Reporting Reporting | |||
| Monthly basic health & annual inventory iClear view of what you have and how it’s performing—better planning and fewer surprises. | |||
| Yearly Virtual CIO review & budget iAlign IT spend to business goals—roadmaps, cost control, and smarter investments. | |||
| Advanced reporting (monthly/weekly/quarterly) iDeep health, web-threat, and executive reports—turn data into decisions. | |||
Mobile Device Management Mobility | |||
| Mobile device management (customer platform) iSecure company phones: enforce policies, push apps, and remotely wipe lost devices. | |||
| Apple Business Manager device management iZero-touch Apple deployments—new Macs/iPhones ship ready for work with the right apps and policies. | |||
Communication & Collaboration Communication | |||
| Email user management (Google/Microsoft 365) iFast account adds/changes with proper permissions—less wait time for new hires and role changes. | |||
| Email deliverability & anti-spoofing (DKIM/SPF/DMARC) iPrevents impersonation and improves inbox placement—protects your brand and ensures customers see your emails. | |||
| Email signature management (third-party) iConsistent, branded signatures across the company—update once, applied everywhere. | |||
HelpDesk / User Support Support | |||
| 8×5 HelpDesk iUser Helpdesk Support provides help for user support issues across your enterprise 8 hours a day / 5 days per week | Pay-As-You-Go | 5 Hours | Unlimited |
| 24×7 HelpDesk iRound-the-clock coverage for late-night teams or critical operations—no waiting until morning. | |||
Service Level Agreement — Response Times SLA | |||
| Infrastructure — Critical Issue iGuaranteed response targets so outages are addressed quickly and transparently. | 8 Hours | 8 Hours | 4 Hours |
| HelpDesk — Business Hours, Standard iEveryday issues resolved within defined windows—keep staff productive. | 8 Hours | 8 Hours | 8 Hours |
| HelpDesk — Business Hours, Critical iFaster response for high-impact issues—shorter downtime for revenue-critical teams. | 8 Hours | 8 Hours | 4 Hours |
| HelpDesk — After Hours, Standard iCoverage outside 9-to-5 for distributed or late-shift teams. | |||
| HelpDesk — After Hours, Critical iUrgent help when incidents strike at night or on weekends—reduce prolonged outages. | |||
Pricing Cost | |||
| Price (per node/user) | $49 | $69 | $99 |
