We offer different tiers to fit any business. Choose the tier that best fits your objectives and business requirements!
Additional Information:
For more information or to discuss your specific needs, please contact us!
| Feature | Core | Core + | Advanced | Complete |
|---|---|---|---|---|
24/7 Proactive System Monitoring Monitoring | ||||
| Basic infrastructure uptime monitoring — servers, access points, network switches, firewalls | ||||
| Internet connectivity uptime monitoring | ||||
| Advanced / custom application monitoring alerts | ||||
| Advanced infrastructure monitoring of hardware & processes (Servers only) | ||||
| Desktop hardware & process monitoring | ||||
Cloud Backup & Disaster Recovery BC/DR | ||||
| Automated daily backups of Windows & Linux servers to secure cloud storage | ||||
| 7-day retention of Windows & Linux server backups for rapid recovery needs | ||||
| One-click file & folder restoration for Windows & Linux servers | ||||
| Email alerts for backup status & issues | ||||
| Business hours recovery support | ||||
| Ransomware protected immutable backups | ||||
| Automated hourly backups with 28-day retention | ||||
| Monthly archive snapshots with unlimited retention | ||||
| Bare metal restore capabilities or cloud restore | ||||
| Advanced versioning & point-in-time recovery | ||||
| Automated recovery testing for Windows servers | ||||
| Comprehensive backup for Microsoft 365 — Email, SharePoint, OneDrive, and Teams data | ||||
| Desktop backups | Add-On | Add-On | ||
Security Protection | ||||
| Antivirus protection | ||||
| Management of multi-factor authentication (MFA) VPN connectivity | ||||
| Management of third-party email filtering | ||||
| Quarterly vulnerability scans and remediation | ||||
| Email anti-phishing simulation testing & security awareness training | Add-On | Add-On | ||
| Endpoint detection & recovery (EDR) protection | ||||
| Quarterly penetration testing to identify vulnerabilities | Add-On | Add-On | Add-On | Add-On |
| Security Information and Event Management (SIEM) for centralized log management and analysis | Add-On | Add-On | Add-On | Add-On |
Desktop Management Endpoints | ||||
| Microsoft security patch deployment | ||||
| Common third-party application critical security patch deployment | ||||
| Custom scripting & automation | ||||
| Performance tuning & optimization | ||||
| Custom third-party application update deployment | ||||
Advanced Web Protection & Content Filtering Web | ||||
| Real-time threat intelligence blocking | ||||
| Detailed web usage analytics | ||||
| Granular category filtering by user/group | ||||
| Social media access & productivity controls | ||||
Infrastructure / Network Management Network | ||||
| Local user account management (e.g. Active Directory / Azure) | ||||
| Single Sign On (SSO) management | ||||
| Domain Name Registration & DNS Records Management | ||||
| Switch / Access Point / Firewall management | ||||
| Internet connection management | ||||
| Group Policy Management | ||||
| New site start up management | ||||
| Premise wiring management | ||||
| Cloud infrastructure management | Add-On | |||
| Virtualization management | Add-On | |||
| External storage array management | Add-On | |||
HelpDesk / User Support Support | ||||
| 8x5 End User / HelpDesk Support - Paid Per Hour | N/A | N/A | N/A | |
| 8x5 End User / HelpDesk Support | 5 Hours / Month | |||
| 24x7 End User / HelpDesk Support | Add-On | Add-On | Add-On | |
Management & Reporting Reporting | ||||
| Monthly basic system health report | ||||
| Annual desktop & network infrastructure inventory report | ||||
| Yearly Virtual CIO expense review and budgetary recommendations | ||||
| Monthly comprehensive system health report | ||||
| Weekly content filter & threat assessment report | ||||
| Quarterly Virtual CIO report | ||||
Mobile Device Management MDM | ||||
| Management of customer provided mobile device management (MDM) for cellular devices | ||||
| Management of Apple devices via Apple Business Manager | ||||
Communication & Collaboration Communication | ||||
| Email system (Google Workspace, Microsoft 365) account user management | ||||
| Manage third-party email signature injection services | ||||
| Setup of DomainKeys Identified Mail (DKIM), SPF, and DMARC records | ||||
| Manage SharePoint sites | ||||
| Management of select VoIP telephone systems | ||||
Service Level Agreement - Response Times SLA | ||||
| Infrastructure Critical Issue | 8 Hours | 8 Hours | 4 Hours | 2 Hours |
| End User / HelpDesk Support - Business Hours, Standard Issue | 8 Hours | 8 Hours | 8 Hours | 4 Hours |
| End User / HelpDesk Support - Business Hours, Critical Issue | 8 Hours | 8 Hours | 4 Hours | 2 Hours |
| End User / HelpDesk Support - After Hours, Standard Issue | Add-On | Add-On | Add-On | |
| End User / HelpDesk Support - After Hours, Critical Issue | Add-On | Add-On | Add-On | |
PricingCost | ||||
| Price (per node/user) | $39 | $69 | $99 | Custom |
