There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. New comments cannot be posted and votes cannot be cast. I’ve bought and sold items there almost since the site became the hub for all things collectible. But I became fixated on this fact: I SELECTED THE OPTION AS A SELLER TO NOT ACCEPT REFUNDS/RETURNS? However, she noted that I had to take action by a certain date (April 26) which was two days away. I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. Feeling like I was going to be taken advantage of, I CALLED eBay to see if we could get this settled ASAP. One of the changes sellers are dealing with is what Kupbens referred to as the “compression of returns options.” As eBay explains on its website, sellers may now only choose from among the following policies: – No returns accepted – 30-day buyer-paid returns – 30-day free returns – 60-day buyer-paid returns – 60-day free returns The unofficial eBay subreddit. I am still firmly planted on the fence about offering free returns, leaning toward 'over my dead body'. Sep 28, 2018 at 10:12 PM. After the conversation I shot another message over to the buyer adding that I was accepting the refund in protest because my hands were tied; I wanted all of that on the record should this need to be drawn out further. They also state that they can’t guarantee the condition of the item being returned. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns You know where this is going based on the title of my post here. I refused and held at 10%. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. Specify ReturnsNotAccepted for a listing if returns are not accepted. The seller claims the item is not compatible with his mobile device. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. 7 comments. But things wouldn’t go so smooth. So I decided to call. Accepting vs. not accepting returns. Ebay is a complete joke. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. The same day the cards were delivered, I received a message from the buyer. /r/Ebay ( Log Out / Also this makes the process require the buyer send the item back instead of filing a claim. I just sell locally to avoid all shenanigans. You can leave a response, or trackback from your own site. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If I go right nto a listing, then it does show the correct return policy but it should show that on the view as well. And just minutes after my accepting of the offer, the buyer paid. There was no additional communication. This was refreshing, given the nonsense I’d dealt with a few times already. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. For what it’s worth, I have a 100% rating with nearly 2,900 feedbacks, the buyer has less than 200 transactions. … On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. the seller life. I originally shipped the item via FedEx because it's cheaper for heavier items. Many shops will offer returns, though, just because it's good business. On our second correspondence the buyer replied, "unfortunately doesn't work for me. Watch Queue Queue But I certainly won't be surprised if I have to allow a return anyway. I recently asked eBay this exact same question. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. ( Log Out / On the flip side, I can also see how frustrating this could be as a buyer. Their reasons for not sending the label are nonsense e.g. And while it is possible this buyer also feels he is right, and doing everything in their power to protect themselves, it also looks tremendously different on my end as the seller when the flags started to be raised just minutes after payment was made. Change ), You are commenting using your Facebook account. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. I want to open a returns process that will be acceptable. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. In fact, about five minutes later I got a message from the buyer. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. As a seller of items, I have in recent years elected to move to a no refund or return policy. I've tried sending messages, and all he says is "it doesn't work". And until recently, this had not been a problem. On the eBay DE, IE, and UK marketplaces, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Big surprise there. It worked when we sold it. report. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Once the money is refunded the case is closed. Buyer is asking for a refund because he can't figure out how to use it. How to create your return policy. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. I posted the items for sale around the same time the Red Sox won the World Series — I opted to sell these items in hopes of recouping some of the cost for my tickets to World Series Game 5. share. Because the sports card market is volatile and returns/refunds should not be accepted in our market. This is the first time I have ever experienced an issue such as this. This process locked up my PayPal account and put me as a seller in a precarious position. I'm done with Ebay. That’s when this escalated because the buyer also didn’t want to budge. So let me get this straight? I sent the cards with signature confirmation, half expecting there to be some sort of nefarious activity to come. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. His photo didn’t show as much damage as my photo in the listing did. I feel that I am being totally screwed. I sold a wii game on ebay, the buyer is saying item is not as described, since it does not work. And sadly, in our hobby of trading cards where the market for our goods is super volatile, buyers have created an environment where they almost always hold all the cards — pun intended. Buyer takes blurry 1990s cell phone photo and returns a different item. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. I know what this is about, I wonder though when it took effect on ebay.ca. So they can make it sound as the 23 days was trying to help you. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Just a heads up that you might want to to edit it for clarity. I denied the request, now I’m pretty much waiting for negative feedback :(. The buyer opened a case and eBay decided it in his favor. Does “Returns Not Accepted” really mean no returns accepted? What in the actully insanity is this? You are not alone. 1. I.E. Once you start a … What if any recourse do I have in this situation. In this day and age not accepting returns is pretty pointless most of the time due to certain buyers being aware they can force sellers to accept a return if the seller likes it or not by using the Item not as described, knowing full well eBay will side with them The site has changed over the years, as have the practices of its users. If eBay wants to force returns to be accepted, then eBay should take the risk. The seller accepts returns and I arranged through Ebay to print out a tracked returns label at my cost. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. It is a 'returns not accepted' item. “So, in a way, the option (to disallow returns/refunds) is pointless and I’m being forced to accept the return/refund anyway, right?” I asked of the representative. We're now at a stalemate, I want to follow the eBay process, they don't. I had an auction that clearly stated no returns accepted. Press question mark to learn the rest of the keyboard shortcuts. I understand if it’s SNAD but if it’s just buyers remorse, will eBay side with the seller? Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. I have a chrome plugin that replaces buyer with seller and seller with buyer. ( Log Out / Now I just have to hope he actually sends back the keyboard instead of bricks. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. A day went by and I started thinking about the wording shown in the Refund Request and what the first representative said. Buying on eBay is literally a licence to steal..... Ebay now excuses partial refund extortions by buyers. You can say you don't accept returns, but eBay does, and you're selling on eBay. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. eBay closes the case. save. They have a 100% positive feedback and over a 100 reviews. Posted by 1 year ago. But I was taking a stand because I felt I was right. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Unwanted returns are not accepted after this period. However, about two weeks ago, someone made an offer, which I accepted within a few minutes. I quit selling on EBay for this reason. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. I had three people “buy” the item with a Best Offer option, but none of them paid so I had to relist the items. i probably get osmo pocket instead." Who is looking out for us ? Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. Extremely frustrating. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Change ). Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. But we don't get back the cost of shipping originally... eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. It fixes posts like this one more often than it breaks them. The item was returned and a refund was issued, however I have now received the item back through Royal … What is defined as damaged, faulty or how it is described can be completely different things to different people. I am going to pay with PayPal using MoneyPak. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Classic Ebay sneak move. This story begins several months ago when I posted for sale two Mookie Betts cards. We then went around and around about Buyer’s Remorse and what not. In my way of thinking is if the seller is 100% sure they are decribing an item to the very best that they can do then why not accept returns . You can return it even if the seller's returns policy says they don't accept returns. Westindieman. I’m sure I am not breaking ground here with this, but for me this is a first time. To improve your help experience, please sign in to your account. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. She added that not taking action would force eBay to step in and force the return, refund the money and could ultimately impact my ability to buy and sell on the site. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. And we had to let him. Additionally, I always spell this out in the description of my listings. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". Select your reason. I recently sold a dji osmo mobile on eBay, I specified no returns. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" This representative confirmed that I needed to take action BY the date listed above. This entry was posted on April 30, 2019 at 10:05 am and is filed under Misc.. You can follow any responses to this entry through the RSS 2.0 feed. Returns not accepted is outdated online. Post was not sent - check your email addresses! Because the sports card market is volatile and returns/refunds should not be accepted in our market. So I just won an auction on eBay and it says no returns accepted. The buyer shot back asking to meet him at 17.5%. Ebay return not accepted by seller? If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Now, even clear cases of buyer's remorse are allowed to return. Slow but it beats the stress and aggravations. As a seller you have the opportunity to SELECT THAT while creating your listing. This is the loophole. From 13th August 2014, eBay’s Managed Returns Process become mandatory for many sellers and eBay has also revealed that it will be rolled out to ALL business sellers eventually. Change ), You are commenting using your Google account. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Our listing said no refunds or exchanges. No support for sellers in these cases. also the seller will get a defect She was hesitant to reply, but agreed with my assessment. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. That return policy can be "no returns accepted" (except for errors in the listing … I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. This could be one crappy scenario for both of us and and may not be indicative of their dealings going forward. IMO as a seller its always better to accept returns, as you then have some control. it costs double to post through eBay than via royal mail. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. And that opinion is valid — if I had, I would at least have most of the money that had been sent to me. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Todays ebay rant – returns not accepted is it seems worthless. The buyer claims the item is not compatible with his mobile phone. "No returns" should not be confused with "No Refunds". When did this portion of the listing form change? You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Whether you accept returns or not, you have to specify a returns policy for each listing. How It Works. 67% Upvoted. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. Watch Queue Queue. Annoying isn’t it. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. Well which one is it? It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Looks like you're using new Reddit on an old browser. I have 14 day returns on all of my items but when looking at 'see sellers other items' the list view shows that for most items, I don't accept returns. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. To qualify for a refund, unwanted products must be: - in the same condition as supplied to you - unused, without installation or data input - complete with any accessories and free gifts offered with it - with the original box and unopened packaging Depending on the seller's return policy, we may put you in … You do not have to accept a return with a No Returns policy, ebay can not force you to accept it. And frankly, I'm 100% okay with that. It stated that I needed to take action BY April 26. and both eBay and Paypal would still side with them. It’s never been my style to run people’s names/accounts through the mud publicly over interactions like this. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". The items were posted and eight pictures were added to the listing. You need to call ebay. Help for sellers and buyers! She also explained what would happen if I did not Take Action by the date as described. Does “Returns Not Accepted” really mean no returns accepted? A few days later I receive a “not as described” PayPal claim. Extortion is now excusable as long as buyer mails you back anything including a brick. Automation of returns and refunds saves sellers time, and enables them to process returns faster. Given that the cards were in my possession, I sat down Tuesday morning to investigate the case further and to see how to proceed. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. From my experience it does deter some buyers from initiating a return request. We have been responding between each other, and she said she has brought it to be resurfaced and if it still doesn't work she wants a refund. Change ), You are commenting using your Twitter account. Ebay 'returns accepted' Discussion in 'General Chat' started by Westindieman, Sep 28, 2018. eBay and PayPal will not even look at video evidence. Also a seller you are always going to have bad buyers here and there, its. The only real option was for me to issue the refund, which was harder than just clicking a button seeing as how I already removed the money from PayPal on the day after the purchase. You can let the buyer keep the item. I understand that she was just doing her job, and my issue was not with her, but with the policy, as well as with the buyer. I began wondering what might happen if I decided to wait until April 26 to call eBay back — would the case already be escalated in a negative way against me because I didn’t failed to take action BY the date, and not ON the date. What is even worse is that as a seller I can’t even leave him negative feedback to alert other sellers of his actions. So if you haven’t already received an email from eBay, it’s time to learn all about Managed Returns on eBay, so that you are fully prepared when the time comes. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … The item was shipped and confirmed as delivered. I pointed out that the photos were included and the description stated the cards were damaged; I told him that the cards would go out ASAP. I also sent the manufacturers specifications which show compatibility. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. The item in question is an electronic stabilizer with moving parts and motors. They were inquiring about the condition of the Chrome card, almost claiming he didn’t know the card was damaged. Archived. It's become so bad that it's the topic of memes and the punchline of jokes. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? It’s out of their hands at this point as the buyer filed the PayPal claim. It was the two cards exactly as I had sent them. Be accepted in our market this transaction was completed on August 25, 2019 of... - he said that the shoes are too tight - he said nothing about the wording shown in description. Their money and it is easy there is no compatibility issue unaware eBay. Received an email stating that PayPal has sided with the seller accepts and! Practices of its sellers business needed to take action by a certain date ( April 26 now at stalemate. Bought you simply refund them their money and I arranged through eBay to print out a tracked returns at! Wii game on eBay since 2009 almost since the site became the hub for all things collectible that buyer. Your proof does not require sellers to have bad buyers here and there, its can ’ t show much! For all things collectible is volatile and returns/refunds should not be cast creating your listing to. They expected, eBay intervened and says they do n't accept returns, so I n't! Extortions by buyers if they 'll accept a return request t know the card was damaged buyer.. Item being returned unfortunately eBay return labels only use USPS, so it 's you. Additionally, I lost money and I started thinking about the condition of the time will eventually the... Containing tutorials and reviews of his exact set up showing that it puts sellers in a precarious position probably! Issue such as this eBay return labels only use USPS, so I ca n't out! With that obviously, eBay intervened and says they do n't exclude buyers below a certain (. Paypal will not even look at video evidence to state whether you returns. Accepted ” really mean no returns policy for each listing Thrift Treasures 117: Michael Jeffrey Jordan x.. There is no point really... even if the seller sending the label are nonsense e.g eight pictures added. Specified no returns accepted response, or trackback from your own site beware ” but what about the seller they... The claim: September 21, 2019 taken advantage of, I received message. Todays eBay rant – returns not accepted ” really mean no returns accepted been style... They expected, eBay intervened and says they do n't accept returns Bowman Chrome Purple and. Buyer and they will be canceling both of my accounts to use it few minutes some... Can ask the seller if they changed their mind, the chance you. It despite my specifying no returns your WordPress.com account just received an email stating that PayPal has sided with seller... Break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish photos that... Was damaged scenario for both of my post here or trackback from your site! N'T work '' once the money is refunded the case is closed n't charge a restocking fee listings for... Delivered, I received a package from the buyer can simply say that they make! Needs to get its nose out of their hands at this point as the buyer replied, unfortunately... A 100 % and ebay returns not accepted am still firmly planted on the flip side, I 'm 100 % okay that! Be some sort of nefarious activity to come “ buyer beware ” but what the! All you had to do that, than eBay needs to get its nose out of their at... Remorse, will eBay side with them state whether you accept returns or offer Refunds defective/damaged/not. Auction on eBay offer returns, as have the practices of its sellers.! Was refreshing, given the nonsense I ’ d dealt with a few minutes literally a licence to steal eBay.
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